As the population of online internet gaming increases, so, do issues regarding stolen or compromised accounts and/or accounts that have been transferred from one player to another, which is in violation of the User Agreement. These issues (and the time that it takes to investigate and attempt to resolve them) hugely detract from the time that SWG: Vision of Hope, Customer Support Staff have in order to provide quality customer service. Accordingly, SWG: Vision of Hope, must remind all players, that:
- Account Security (whether it be password protection, running virus checks, disabling file sharing, or any other element of making sure accounts are not stolen or compromised) remains the responsibility of the account owner.
- Any and all stolen and/or compromised accounts that are reported to SWG: Vision of Hope Staff, can and will be suspended in order to conduct a very thorough, security investigation. If characters on the account are maliciously deleted, a member of CSR Staff, after consulting with Database Administration Staff, may or may not offer a character restoration. Any experience points that are lost due to the restoration process, will not be reimbursed.
- Any player found to be involved in an account theft, in any way, shape or form, may have any and all of his or her account(s), terminated. Prior to taking any action against accounts, that have been reported as compromised, we will conduct a thorough review of the accounts in question, then an appropriate course of action will be determined, and enforced. Account will only face disciplinary action, based on the collection of factual information or evidence, that is determined to be actionable, which will be gathered, during the course of the investigation. Any action taken, will not be as the result of external allegation.
Multiple Account are NOT ALLOWED. You may only have one (1) account, per person, per household. Additional accounts that are created, without authorization, will be terminated, with the original account, receiving an infraction for having an unauthorized, multiple account. Exceptions to this guideline can be made, should you have a multi-person, household, wishing to play on the servers of SWG: Vision of Hope. For more information, please review our Multiple Account Policies.
Multiple Account Authorizations can and will be revoked, for any account that fails to maintain, good standing, status.
You may not share accounts on SWG: Vision of Hope. An account is granted to you, for only, you. It is considered account sharing, if you log into an account, that is not your own, even with the authorization of the account owner. Shared accounts will only be infracted if an issue arises, such as account theft. If such issue arises, both accounts will be infracted for account sharing.
Ban evasion by the creation of multiple accounts is not permitted. Doing so, will result in the additional account being terminated, and the original suspension term lengthened, leading up to and including, account termination.